B e S T - o n l i n e

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BeST FAQs

Using all the Components of the BeST Program

1. What is the "Virtual Tour"?

The "Virtual Tour" will guide you through the various parts of the program. You will get a full overview of BeST Resident and all its components. It runs for approximately 8 minutes. You can navigate through the "Virtual Tour" and choose parts of the program you are interested in learning more about. (Click here to view the virtual tour)

2. What is "Back to Basics"?

"Back to Basics" is an in-depth reference library that is organized by system and covers information on the basic sciences such as anatomy, physiology, and pathology. This section also shows surgical investigations and surgical techniques.

3. How often is the program reviewed and updated?

The program is reviewed and updated every year. The program is reviewed by an editorial board of surgeons from Harvard Medical School and the Royal College of Surgeons.

4. How are Program Directors using BeST Resident?

Some Program Directors assign modules and case studies on a regular basis to enhance clinical training. Many Program Directors find it helpful to assign a case study once a week for residents to work through on their own and then gather and discuss as a group. Other Program Directors provide BeST Resident to their residents as an additional, optional resource, such as a textbook.

5. How does the tracking system (Progress Report) work?

Select the "Progress Report" button from your Home Page. As an individual user you can view how much material you have covered as well as your test scores. As a program director this report is located in the "Knowledge Reporter" and will show you all your residents’ progress, including the time they spent on the tutorials and their exam scores. You can view individual users’ progress and also see a summary of your entire group’s progress.

6. What is the "Real Deal"?

The "Real Deal" is a practice ABSITE exam with almost 500 questions that are randomized when taken. The exam is timed and there is no limit to how many times you take the exam. The highest score will be posted on your progress tracking report.

Purchasing BeST Resident

7. I tried to purchase BeST online, but the message I was given back was that my credit card details are incorrect, what do I do?

You should e-mail support@intumed.com or call:

-from US 1 800 421 0028;
-from Europe 0800 973 018

8. Can I purchase BeST by check?

Yes, you can purchase BeST with a personal or institution check by making it payable to IntuMed Ltd and mailing it to Harvard Medical International, BeST Resident, Suite 900, 1135 Tremont Street, Boston, Massachusetts 02120.

9. Is BeST available to individuals or only institutions?

BeST Resident is available to individuals. We also offer multiple user licenses to hospitals, universities and healthcare companies. Please contact elearning@hms.harvard.edu for more details.

10. Is there a discount with group or institutional purchases?

There is an institutional discount for 12-month and 36-month subscriptions. The discount for the 12-month subscription is based on the number of residents, minimum of 10. All 36-month subscriptions are discounted. Please contact elearning@hms.harvard.edu for a discount based on the number of residents you have or length of subscription. At this time we do not offer a discount for the 3-month or 6-month subscriptions.

11. Can I purchase one or a few licenses to be shared with a group?

No, the licensing agreement stipulates one user per user name and password. More importantly, having users share passwords prevents each individual user to track his/her progress as well as the Program Director from being able to track the progress of individual users.

Technical Questions

12. I have paid and have been given a username and password, but I cannot log in?

You can first check your internet settings on your internet browser to make sure that your screen is refreshing to a new internet page. Follow these steps below:

Internet Explore 5.x and above:
First select the "Tools" option in the browser’s tool bar and the "Internet Options" from the drop-down menu. Then select the "General" tab. In the "Temporary Internet Files" section click the "Settings" button. Select "Every visit to the page" then click the "OK" button. Then you can click on the "Delete Files" button, tick the "Delete all offline content" option and the "OK" button.

Netscape 4.6 and 7.02
In an open browser, select the "Edit" option in the browser’s tool bar and the "Preferences" from the drop down menu. Select the "Advanced" option and then "Cache" option from under "Category." Users with Netscape 4.6 select "Every time". Users with Netscape 7.02, select "Every time I view the page". Empty both the "Memory Cache" as well as the "Disk Cache", and click on the "OK" button to exit the "Preferences menu".

You should e-mail support@intumed.com or call:

-from US 1 800 421 0028;
-from Europe 0800 973 018

13. Can I use BeST without being online?

No, BeST is an interactive surgical training program that gives the user instant feedback on questions and case studies within the program, as well as illustrations, animations, simulations and many online resources.

With these goals in mind, we have developed BeST to be delivered exclusively online (meaning you have to be using the Internet to access the program). There is not the option of using the program off-line, as you would not have the ability to access all the content, materials or exam questions and answers.

If you find that you need to review materials while not on the Internet, then you may print off some of the resources panels found in the "Resource Room" sections.

14. Do I need to logout of the product once I have finished using BeST?

BeST is a trackable and timed study tool, therefore users need to follow guidelines for logging out of the program. When you are ready to end your BeST study session, you must go back to your Personal Web page and select "Logout" located on the left-hand side menu bar. This will let the program know that you are done with your session and track all activity performed during that session.